Shipping and Availability

Availability

In Stock - This means an item is physically in our store. It should be available for in-store pickup that day. In most cases the item will ship out that day or next weekday. We only ship Monday-Friday. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.

In Warehouse - This means that we are able to special order this item for you from one of our distributors. In some cases it can be ready for in-store pickup in as little as two days. In all cases we will give you an estimate on delivery of the item. Please email pete@trekportsmouth.com for an accurate estimate. Special orders on sale or closeout merchandise is final and cannot but returned.

Please keep in mind that some items may require additional processing time to assemble. This is the case for most bikes. Please call ahead or email pete@colonialbicycle.com to schedule a pick-up time for bicycles.

Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

SHIPPING (Continental U.S.)

Two shipping options are offered for merchandise delivery:

Order Amount Standard ShippingStore Pickup*
Up to $50.00 $9.99 FREE
$50.01-$99.00 $12.99 FREE
Over $99.00 FREE FREE


Note: Orders usually ship within one business day of being placed.
 

Please note that some items may be subject to additional shipping and handling charges because of size or weight. (ie wheels and wheelsets.)

Sorry, but we do not ship outside of the Continental U.S.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped.