Policies & Returns

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Credit Card Processing

RETURNS

If there‚Äôs a problem with something you purchased from us, you can either bring it to our store or ship it back. Returns must be made within 30 days of purchase date. Goods must be unused in original packaging and accompanied by a receipt. No refunds on Bicycle Purchases or Clearance items. Shipping costs on returns are the customer's responsibility (we do not accept CODs). Merchandise returned that appears used will not be accepted. (Labor fees are not refundable, i.e., custom built wheels.)

*Clearance / Closeout items are Final Sale - No Returns accepted. Unless there is a defect or damage in shipping*


Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by email: pete@colonialbicycle.com

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!